Customer Service Coordinator (m/f/d) in Stokke

Stokke
Commercial professions (other)
Office, administration, processing

Code: NOR2026-01

Customer Service Coordinator (m/f/d) in Stokke, 1. image

We are among the world's leading providers of logistics solutions for the chemical, mineral oil, gas, and food industries, based on our core competencies. As a family business, we stand behind each and every one of our 3,800 employees worldwide. Their skills, commitment, and expertise are the foundation that allows us to always go a step further and consistently deliver the best solutions to our customers. Make something special out of your skills too.

For our location in Stokke, we are looking for a Customer Service Coordinator (m/f/d) who embodies what all our employees have in common: always going one step further.

Your Responsibilities

Manage and coordinate customer orders from receipt to completion, ensuring timely registration, feasibility assessment, and order confirmation
Act as the primary point of contact and Order Owner, coordinating all involved operational units to ensure smooth transport execution
Ensure compliance with legal requirements, company policies, quality standards, operational procedures, and customer specifications
Plan and optimize the utilization of customer, contract, and dedicated transport equipment and resources.Prepare, monitor, and ensure the accurate completion of all relevant transport and shipping documentation
Proactively manage transport deviations, incidents, and claims, keeping customers informed and ensuring proper documentation in relevant systems
Coordinate additional services and costs, including cleaning documentation, extra cost management, and transport cost control
Support continuous operational excellence by driving efficient processes, executing first-order procedures, and ensuring successful order closure and reporting

Your Expertise

Successfully completed commercial vocational training, ideally in Freight Forwarding and Logistics Services
Relevant professional experience in international logistics
Strong interpersonal and teamwork skills
Resilient and able to maintain performance in high-pressure situations
Flexible working approach with willingness to work shifts when required
Good working knowledge of Microsoft Office applications
Fluent communication skills in English, both written and verbal

Benefits

A respectful and team-oriented corporate culture
Challenging roles with a high degree of autonomy and responsibility
Personal development opportunities with support for training and further education
Professional exchange within a highly motivated team