Operational Performance Manager (m/f/d)

HOYER GmbH
Botlek / Rotterdam
Dormagen

Code: BLR2025-13

Operational Performance Manager (m/f/d), 1. image

We are among the world's leading providers of logistics solutions for the chemical, mineral oil, gas, and food industries, based on our core competencies. As a family business, we stand behind each and every one of our 3,800 employees worldwide. Their skills, commitment, and expertise are the foundation that allows us to always go a step further and consistently deliver the best solutions to our customers. Make something special out of your skills too.

For our BL Intermodal & Road, we are looking for an Operational Performance Manager (m/f/d) at our Dormagen or Rotterdam location, someone who embodies what all our employees have in common: always going one step further.

Your Responsibilities

Monitor transport orders to identify underperforming shipments, lanes, or customer orders, and initiate clarification with the responsible Order Owner
Ensure accuracy of booked costs, extra charges, lump sums, and additional income
Continuously review and ensure readiness of revenue/cost entries for invoicing in the Transport Management System
Oversee the issuance of invoices and credit notes, and coordinate corrective actions with the Billing & Invoicing team
Manage internal settlements and resolve incorrect or duplicate charges within the HOYER organization
Analyze non-billable costs, assess root causes, and collaborate with Operations and Sales to implement corrective measures
Regularly review deferred income to identify unnecessary delays or risks
Support month-end closing procedures, including write-offs and cost adjustments
Conduct regular and ad-hoc data analyses to support operational and financial decision-making

Your Expertise

Bachelor’s degree or completed vocational training in logistics
Initial professional experience in a similar role or within the field of operational performance
Relevant experience in logistics services would be beneficial
Relevant experience in operational controlling would be beneficial
Fluent in both German and English, written and spoken
Strong problem-solving skills and analytical mindset
High level of flexibility, efficiency, and self-motivation
Excellent communication skills and a hands-on mentality